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Everyone’s A Customer, Not Just Your Customers

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There’s a school of thought I follow that says that everyone’s a customer, not just the people that buy your product or service. I think I learned this first from Tom Peters when he came to speak at a broadcast company I was working at back in the 80’s – and it blew my mind and made so much sense.

Here’s what I mean by that:


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The Trick Charlie Munger Uses To Make Better Decisions

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With all the things we have to distract us in the world, how can we be better at simply making judgements, and thinking about how to solve things. I can tell you that understanding one key concept can make all the difference in the world. I want to share that concept, in plain English with you:


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The Curse Of Knowledge

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Ever talk with someone knowledgeable on a subject, and they simply left you in the dust with jargon that they knew, but you didn’t? Or have you started a class or coaching session and had the urge to say, “Oh, yeah, I know that already.”?

Both of these are examples of what’s called “the curse of knowledge,” and I’d like to give you a permission slip to break that curse:


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10,000 Hours To Become Good At Something? Not Really.

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You may have heard that it takes 10,000 hours to become really, really good at something…a world class expert at a particular skill. You might even have heard it from me.

But do you have that kind of time to get good at being a professional at performance? I doubt it. The good news is, it takes a tiny fraction of that time to become competent at something. But how long exactly should you set aside on your calendar? The answer will very pleasantly surprise you.


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The Two Things Most Talent Try to Accomplish Way Too Soon

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I’m often approached by talent new to voice over and on-camera acting, and they’ve already decided what they need for success. They try to begin their journey by taking care of two crucial accomplishments. The problem is they shouldn’t be trying to do either until they “make their unknown known.” Here’s what they shouldn’t be trying to do.


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Playing and Planning

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As artists we’re usually pretty good at playing rather than planning, but sometimes we lose sight of the benefits of being able to adjust, to switch gears, to explore and to do what we all should have a firm grasp on – improv:


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Go Wake Up Your Luck

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A friend of mine shared with me a Persian proverb some 30 years ago, and I’ve never forgotten it: “Go wake up your luck.” And I’ve rarely found any proverb as useful or as true:


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