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I share a thought starter every month with my students and clients in our Pro Connect Live sessions, and the classic one shared this month had a current application.
It’s the title of this blog post and video (but the GoT reference was a recent development – and don’t worry, there are no spoilers in this post or video, just in case you’re the last person on Earth who hasn’t yet seen the final season of Game of Thrones).
When the New York Times, the ranking authoritative journalism leader in the US, says in a review that your product is crap…how do you argue with that?
Very easily, it turns out. And you do so in a very healthy and simple way.
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Hope this helps!
Five Ways To Have An Excellent Coffee Date With Me
Five Ways To Have A Crappy Coffee Date With Me
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How To Be A World Class Complainer
The False Nobility Of The Struggle
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Coaching vs Consulting vs Facilitating
The Perils of Live Performance And Why Jeremy Kappell Should Not Have Been Fired
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The Two Things Most Talent Try to Accomplish Way Too Soon
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The Trick Charlie Munger Uses To Make Better Decisions
Everyone’s A Customer, Not Just Your Customers
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The Problem In Every Commercial Script
The Job In Every Commercial Script
The Secret In Every Commercial Script
Voice Over Is REALLY Hard. Until It Isn’t.
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ACX Jobs: They’re ALL SAG-AFTRA-Friendly
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Who Says You Need To “Feel Like It?”
Your Day Job Might Just Be Worth Keeping For A Bit Longer
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What Open Loops Are And Why They Work So Well
Two More Things For Which You Can Use Open Loops
Three Things Not To Say Or Do…When Trying To Learn Something New
Front Burner and Back Burner Project Management
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My SAG-AFTRA Presentation On VO Demos (Part 2)
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AMA (Ask Me Anything): Here Are The Answers (Part 1)
AMA (Ask Me Anything): Here Are The Answers (Part 2)
AMA (Ask Me Anything): Here Are The Answers (Part 3)
AMA (Ask Me Anything): Here Are The Answers (Part 4)
AMA Answers Part 5 Plus A Medical Warning
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Value Enthusiasm, But Value Persistence More
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I’m going to say that I think if you’re strategic as You read your negative reviews you may be able to learn something that may help more than simply ignoring them
If I read reviews and it’s negative, I look for things in it that may help me improve. Not things like “his voice is too deep” – I can’t do anything about that; but things like “I hear noises in the background” or “all of his c’s and k’s are jarring”. Also, I look to see if other reviewers say the same or similar things If there is a trend in the negative reviews then those can provide to be helpful for my future work
Other than the above, I treat all negative reviews as if my former mother-in-law is writing it; and if it’s good, then I make believe it was my favorite Aunt Mary
J Rodney, that last sentence is GOLD! 5 stars
Great advice! Focus on the positive, always. Thanks for the video David.
I really needed this today. Thanks, man.
LOVE your line “we are in a select group of higher functioning performers”, – “They don’t know my training”…I called a client directly to get clarification for a pronunciation, after introducing myself he hollered “Are you the voice? I don’t like it, you sound old”…I took a deep breath, and thought “it’s all subjective Trish” I got off the phone and read my saved “complimentary feed backs”…It was all what I needed.
“Accentuate the positive. Eliminate the negative. Latch on to the affirmative.” Words I cherish and seem to fitting here today as well. I think this is excellent advice.
Trish, that’s terrible and frankly very rude of that person to have done that to you. Sounds like you handled it very professionally.
Great video. Thank you. I don’t look at reviews at all. I don’t even want to tempt myself. I’m very happy with positive vibes going forward. If I feel good about the work and the client feels good then it is all good with me.
I had someone give my 30+ hour trilogy a one-star review and say, “I couldn’t get past the first chapter”. All I could think was, “Then why are you here?” – I thought that was hilarious.
I had another that complained the author talked too much about what clothes people were wearing–the characters spent most of the audiobook wearing space suits.
So…it *is* possible to feel good about the bad reviews, too! :D You’re right David – we don’t need them, particularly if they’re not being constructive (or realistic!).
A long time ago, when Epinions was a thing, I was part of a pretty popular inner circle that would do group reviews of stuff. One of them was The Bible. That was quite a fun challenge. Game of Thrones hadn’t been written yet, so I couldn’t have done a decent comparison.