In one of my other videos, I gave you the sentence that makes dealing with angry customers a much better experience for both them and me.
My buddy (and VO2GoGo coach) Trevor, who used to work for Apple, shared with me the way they codify that process.
They call it the Three A’s.
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Hope this helps!
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So that’s the secret! And most AppleCare reps are fantastic at the three A’s, which is why I’ve been a happy customer since I bought my first Macintosh, an SE/30, in 1988.
Enjoyed listening to this before I start a full day of directing voice actors. I can see how I might be able to incorporate that sense of support for each talent while they work. As a director, I am there to support them and help them get the “performance” they need. Any issues come up, I can apply a version of these Three As to help. Great vldeo sir.Thank you!
As a massage therapist, I can attest that those words are the most powerful stress relievers without without actually touching a person. It’s like a massage for the mind. Once a person’s stress level is reduced, then and only then, can constructive and effective communication can occur.
I can feel the situation diffused already!
Working from a position of “serving” is the mindset to remember.
Thanks for the AAA, totally resonates with Me.